BCS futureELITE – IT Support Event

25th June 2020 @ 6pm

BCS futureELITE – IT Support Event

A forum for inspirational leaders in IT to share the story of their career to date and offer advice and guidance to ambitious professionals in the world of technology.

Agenda

6:00pmIntroduction
6:05pmChris Taylor: “People First…always”
6:25pmDan Swallow: “Inspiring Service Excellence”
6:45pmQ&A Panel Discussion
7:00pmClose

BCS, The Chartered Institute for IT 
A charity with a royal charter and an agenda to support the people who work in IT and to lead the industry through its ethical challenges.
The British Computer Society exists to promote and advance the education and practice of computing for the benefit of the public.

ELITE, the Computing Leadership Forum, is a member group within BCS for those who make distinguished and influential contributions to computing leadership in and across communities. BCS ELITE is recognised as the National Body for representing the views of CIOs, CTOs, IT Directors and other IT leaders at EuroCIO, the European CIO Association. ELITE is open to BCS members and non-members alike; any computing leader who meets the ELITE membership criteria can apply to join.

BCS Young Professionals Group (YPG) has over 20,000 members, the largest membership group within BCS and is dedicated to supporting and representing those in the foundation years of their technology and computing career.

futureELITE is a collaboration between the BCS Computing Leadership Forum ELITE and BCS Young Professionals Group to share the professional journeys of inspirational leaders in IT with those furthering their careers in IT.


Speakers

Chris Taylor

Service Desk Manager at DataMatters

Ambitious, driven and optimistic, I bring a fresh-thinking innovative approach to IT and leverage a rare skill mix.

A natural leader with progressive approach, I am personable, able to nurture strong relationships with colleagues and shape relationships to improve business commerciality through innovative ideation.

Deeply passionate and engaged to the impacts that effective IT has on our users and the wider business, I thrive in fast-paced environments, I am able to react to negativity and achieve transformation to achieve a positive and powerful image to the Group.

I foster engagement and open opportunities to new projects and releases by bringing my own connectivity to organisational and business operations to maximise the value of IT.


Dan Swallow

IT Service Manager at Card Factory

I have worked in IT for 10 years, continually striving for career progression within the service desk world, which has pushed me to my current role as IT Service Manager.

I lead service desks with an inclusive approach, focusing on delivering excellence across the business whilst identifying opportunities for improvement.

My passion for empowering my team and finding the solution enables us to work collaboratively to best serve our customers at every touch point.

For me, the important elements of service include having the ability to engage at all levels of the business, understanding the real problem and taking full accountability to find a fix.


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